Items are usually delivered on the same day or between 1-4 days dependent of if they are in stock at the time of ordering, we do keep most items in stock, however if the item is not in stock then we will order it where items are handmade to order and it will be delivered to you within two weeks.  We will inform you by email if the item is not in stock and update you with delivery dates when necessary.

Delivery is free in the UK, £4 for the rest of Europe and £8 for the the rest of the world.  Items are sent by Royal Mail first class recorded delivery with a proof of postage to the UK and by Airmail (insured) to the rest of the world.

We offer a fair (no-quibble) returns policy and returns are accepted within seven days, a full refund can be given for faulty or unsuitable items as long as they are returned in the original packaging and in the same new condition as they were sold to you.  For hygiene reasons we do not accept returned earrings.  Please check the size chart and if unsure, please ask our advice.  Only if the item is faulty then we will refund the postage charges incurred. Product quality is extremely important at Jewellery-works and every item comes with a new guarantee.  In order to maintain product quality and appearance and to take advantage of our guarantee it is important to protect your jewellery from contact with water, creams of any kind and direct spray of perfume.  To maintain the appearance of the jewellery, it can be gently cleaned with a dry cotton cloth.

Please send an email to request the return address.